General Information
Last Updated: [2024.10.9]
TJJL Trade Ltd (“ROHP”, “raysofhopepens.com”, “we”, “us”, “our”) values our online community and your privacy. You trust us with your information, and we’re committed to being transparent about our privacy practices, including how we treat personal information we collect or receive from users of raysofhopepens.com (the “Site”).
Information Collected or Received
Personal Information
We may require users of the Site to provide personally identifiable information, which may include but is not limited to the user’s name, email address, phone number, and delivery address. This information is necessary for processing orders, providing customer service, and communicating with you about your purchases.
When you place an order, we also collect payment information such as credit card details or other payment account information. This is securely processed by our payment service providers.
If you contact our customer support team, we may collect information related to your query, including any additional details you provide to help us resolve the issue.
Non-Personal Information
We collect non-personally identifiable information related to your use of the Site. This includes your IP address, browser type, device type, and the pages you visit on the Site. We use this information for analytics, to understand user behavior, and to improve the Site’s performance and functionality.
We may also use cookies and other tracking technologies to collect this non-personal information.
How We Use Information
Order Processing and Customer Service
We use your personal information to process your orders, including verifying payment details, preparing and shipping your products, and providing updates on the order status. Your contact information is used to communicate with you regarding your order, answer any questions you have, and provide customer service support. This includes sending order confirmations, shipping notifications, and handling any issues or complaints.
Marketing and Promotions
With your consent, we may use your email address to send you marketing communications about our products, special offers, promotions, and new product launches. You have the option to unsubscribe from these communications at any time by following the instructions provided in the email.
We may also use your purchase history and browsing behavior on the Site to personalize the marketing messages and offers we send to you, to ensure they are more relevant to your interests.
Internal Operations and Improvement
We use the information we collect for internal operations, including troubleshooting, data analysis, testing, research, customization, and improvements to the service and experience on the Site. This helps us identify areas for improvement, optimize the Site’s layout and functionality, and enhance the overall user experience.
Information Sharing & Disclosure
Third-Party Service Providers
We may share your personal information with third-party service providers who assist us in operating our business and providing services to you. These may include payment processors, shipping companies, and customer support platforms. These third parties are required to protect your information in accordance with our instructions and applicable privacy laws. For example, our payment processor will receive your payment information to process your order, and our shipping partner will receive your delivery address to ensure your products are shipped correctly.
Legal Requirements
We may disclose your personal information if required by law, such as in response to a subpoena, court order, or other legal process. We will only disclose the information necessary to comply with the legal requirement. In the event of an investigation into suspected illegal activity, such as fraud or intellectual property infringement, we may disclose relevant personal information to the appropriate authorities.
Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity. We will ensure that any such transfer is in accordance with applicable privacy laws and that the acquiring entity agrees to protect your information in a manner consistent with this Privacy Policy.
Your Choices & Control
Accessing and Exporting Data
By contacting us at tjjltrade@gmail.com, you may request access to your personal information. We will respond to your request within a reasonable time and provide you with the information in a format that is understandable. You may also request to have your personal information exported in a common file format.
Editing and Deleting Data
You can change or delete your personal information in your account settings (if applicable). If you wish to delete your account, most of your information will be deleted within a reasonable time frame, but it may take longer due to backup systems and data complexity. Please note that deleting your account may affect your ability to access certain services or information related to past orders.
Opting Out
You can opt out of receiving marketing communications from us at any time. To do so, click the unsubscribe link in any email we send you, or contact us at tjjltrade@gmail.com. Please note that opting out of marketing communications will not affect our ability to send you important order-related or customer service messages.
Cookies and Tracking Technologies
You can control the use of cookies and other tracking technologies through your browser settings. Most browsers allow you to accept or reject cookies, or to be notified when a cookie is set. However, if you disable cookies, some features of the Site may not function properly.
Security
We take the security of your personal information seriously and implement a range of measures to protect it. These include using industry-standard encryption technologies to protect your data during transmission and storage, implementing access controls to limit who can access your information, and regularly monitoring and testing our systems for security vulnerabilities.
Our employees and third-party service providers who have access to your personal information are required to maintain its confidentiality and are bound by strict privacy and security policies. Despite our best efforts, no method of data protection is 100% available. In the event of a security breach, we will take immediate steps to mitigate the impact, notify affected users as required by law, and cooperate with the appropriate authorities.
Cookies & Tracking Technologies
What are Cookies?
Cookies are small text files that are placed on your device when you visit our Site. They are used to store information about your visit, such as your preferences, login details, and the pages you have visited. This information is used to improve your experience on our Site and to provide personalized content and services.
Types of Cookies We Use
- Session Cookies: These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while you are on our Site, for example, to keep you logged in.
- Persistent Cookies: These cookies remain on your device for a longer period of time and are used to remember your preferences and settings across multiple visits to our Site.
- Third-Party Cookies: We may also use third-party cookies from our partners, such as analytics providers and advertising networks. These cookies are used to collect information about your browsing behavior on our Site and other websites for marketing and analytics purposes.
Minors
Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete the information and ensure compliance with applicable privacy laws regarding children’s privacy.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy from time to time. Any changes will be posted on our Site and will be effective immediately upon posting, unless otherwise stated. We will notify you of any material changes to this Privacy Policy by email or through a prominent notice on our Site, at least 15 days prior to the effective date of the changes, if required by applicable law. It is your responsibility to review this Privacy Policy periodically to stay informed about how we protect your privacy.
Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of Canada. Any disputes arising out of or related to this Privacy Policy or our use of your information will be subject to the jurisdiction of the courts in Canada.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your information, please contact us at:
TJJL Trade Ltd
Phone: 416-525-2301
Email: tjjltrade@gmail.com
Address: 63 Silver Star Blvd Unit C9, Scarborough, ON, M1V 5E5
